Update from SW Trains Consumer Service Dept

I have, today exchanged the following correspondence with SWT

Ms Bradley

Am I right to infer from your reply that places in the front cycle park were firstly assigned to people on the waiting list for the secure compound at the back of the station? Users of the front cycle park were not aware that the rear cycle compound was being built last year, the vast majority of commuters are front or back door people.
If this is not the case then why was the front application process not advertised for a month?
Under either scenario the front entrance cyclists have not had a FAIR opportunity to apply for access to the secure compound.
I draw your attention to the following website.

https://cyclesurbiton.wordpress.com/

Regards

David Williams

Our ref:1552249

19 May 2010

Dear Mr Williams

Thank you for your further email.

With regards to the cycle storage at Surbiton.

The first secure cycle compound opened late last year on the downside, was advertised for a month prior and fully subscribed very quickly.  Unsuccessful applicants were put on a waiting list.

The latest compound on the upside has 60 spaces and the waiting list is considerably longer. We are currently contacting these applicants.

Kind Regards
Customer Relations Officer